Ordering Information & Privacy Policy

Privacy Policy

Ordering from Alternative Cinema, requesting a catalog or subscribing to our newsletter is not only safe—it’s private. We will not share or sell your contact for ordering information.

Payment Methods

Alternative Cinema takes Visa, Mastercard, Discover, American Express Cards, PayPal, Cashier’s Check or Money Order

Placing an Order

Alternative Cinema uses industry standard GeoTrust SSL Certificate & Authorize.net for secure credit card transactions. We do not store your credit card numbers. If you are not comfortable placing an order online, you may use one of the following methods:
  • Order by Phone with your credit or debit card by calling 973-283-2226 Monday through Friday, 11 AM to 4 PM, EST
  • Order by Fax with your credit or debit card by dialing 973-492-8988
  • Order by Mail via Check (U.S. Bank Only), Money Order (US Funds Only) or credit card number.

ADOBE ACROBAT (PDF) ORDER FORM: When faxing or mailing an order, download our E-ZOnline Order Form (you will need Adobe Acrobat Reader to view and print this file, available free of charge from Adobe Systems. When filling out the order please include:

  • Your Full Name and Address including Zip or Postal code and Country
  • The title(s) you wish to order and price(s)
  • The total including postage and handling of your choice (see below)

Our Mailing Address: Alternative Cinema, Inc Post Office Box 132 Butler, New Jersey 07405

How can I calculate my shipping cost before placing an order?

Alternative Cinema calculates shipping on-line based upon weight and the type of service you choose - First Class, Priority or Express Overnight. Select your item, place it in your cart, add your address. Before placing the order, you can hit the “calculate shipping” button, and the shipping services and prices will appear.

International Shipping - We ship internationally and pride ourselves on our low shipping costs. We do not charge a minimum or handling fee. Please note that the US Postal Service raised rates in 2013. Your order is calculated by weight through the USPS website. Shipping cost is also effected by choice of service you choose. Please note that First Class International is for packages up to 4lbs. Please be patient if you choose this service. It may take up to 12 weeks to receive your package using First Class. Priority Mail International will take 1 - 3 weeks. Express Mail International will take up to 2 weeks but will most likely arrive sooner.

Shipping to South America - Please note that as of November 1, 2013, Alternative Cinema no longer ships to South America. We have experienced non-delivery problems including returned packages and inaccurate taxation from South American Customs to AC Customers. Contact us via e-mail if you would like to make special waiver arrangements at acwarehouse@aol.com

Credit Card Statement

"Alternative Cinema" will appear on your credit card statement. All internet orders are processed through a secure server.

Return Policy

We will replace a damaged or defective item with a new copy of the same item. Sorry, no refunds or exchanges.

Backordered Items

Generally, all items for sale on this site are in stock and ready for shipment. Occasionally, however, items will be out of stock. Items which are backordered will be shipped as soon as they become available. If you are within the United States, the remainder of your order will be shipped right away. International orders are only shipped complete, so your order will not be shipped until all items are available.

All orders are processed in full, including items which are backordered. There is no additional shipping charge for the separate shipping of backordered items. Any items that are backordered will be noted on your packing list. If your entire order is backordered, we will notify you via email and give you an estimated delivery time.

Information for International Customers

All International orders are shipped via Priority Mail International. We do not ship International orders via UPS or FedEx. In general, International orders take about two weeks to reach their destination. However, there is always a possibility for delay due to customs or other issues. Please allow four weeks before contacting us about the status of your order.

Please note that International orders cannnot be tracked. In order for your package to have a tracking number it must be shipped via Express Mail International, for which there is an additional (and very expensive) charge. Please contact us for Express Mail rates to your country.

But what if I have more questions?

Hey, no problem! If you still have questions, contact customer service at 973-283-2226 or acwarehouse@aol.com .